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Sheen Falls Lodge Privacy Policy

Privacy Statement

Sheen Falls Lodge is committed to protecting and respecting your privacy. We adhere to the Privacy Policy (the “Policy”) together with any disclaimers which set out the basis on which any personal data we collect from you, or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.                                 

Information We May Collect From You

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.

We may collect and process Data including the following in the course of providing services to you, which could contain your personal data: your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of your driving licence; details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, gym, leisure, retail or food related services to you. 

We may also process other data, which is not personal data. When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you. 

Security and Where We Store Your Personal Data

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available. 

The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access. 

Uses Made Of Your Personal Data

We use your personal data that we hold to:

• In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);

• Carry out our obligations arising from any contracts entered into between you and us;

• In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;

• Comply with legislation; and/or

• Notify you about changes to our services. 

List of Services

Accommodation, Gym, Spa, Leisure, Retail, Restaurant, bar service and other food related services.

We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.

Sheen Falls Lodge does not carry out automatic decision-making processing with personal data.

We keep your Data for varying periods according to our Retention Schedule. 

Disclosure Of Your Information

We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. 

Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.

Links To Other Sites

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

Your Rights

You have the right to:

Request Access To Your Personal Data this enables you to receive a copy of the personal data we hold about you and to check we are processing it lawfully.

Request Correction of the personal data we hold about you, this enables you to have any incomplete or inaccurate date we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us.

Request Erasure Of Your Personal Data this enables you to ask us to delete or remove your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below) where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however that we may not always be able to comply with your request of reassure for specific legal reasons which will be notified to you, if applicable at the time of your request.

Object To Processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we many demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms e.g. a requirement imposed on us by law.

Request Restriction Of Processing Of Your Personal Data. In some cases, e.g. if there is a question over accuracy, lawfulness, the requirement to hold data or you have objected to our use of your data you may ask us to suspend the processing of your personal data.

Request The Transfer Of Your Personal Data To Your or to a Third Party. If required we will provide you or a third party you have chosen, your personal data in a structured, commonly used, machine -readable format. Note, this right only applies to automated information which you initially provided consent for us to use or where we use the information to perform a contract with you.

Withdraw Consent At Any Time Where We Are Relying On Consent To Process Your Personal Data. However this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent we may not be able to provide certain products or services to you. We will advise you if this is the case at the time we withdraw your consent.

Opt Out

You have a choice about whether or not you wish to receive information from us.

If you no longer want to receive direct marketing communications from us then you can change your preferences or completely unsubscribe in one of two ways:

  • Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of marketing emails sent to you
  • Email info@sheenfallslodge.ie or telephone +353 (0)64 6641600 and we will process your request within 7 days 

The Controller For The Purposes of GDPR is

General Manager, Sheen Falls Lodge, Kenmare, Co. Kerry

Changes To This Policy

We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here (on our website) so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

Contact Us

Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us in writing to “General Manager, Sheen Falls Lodge, Kenmare, Co. Kerry, V93HR27 OR by email to: privacy@sheenfallslodge.ie. All requests will be dealt with promptly and efficiently. 

Disclaimers Sheen Falls Lodge Hotel, Kenmare, Co. Kerry, Ireland has worked diligently to provide you with accurate and updated information on our website, however we cannot be absolutely certain that everything on this site is free from Errors or omissions. We will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of this site